Caller Confidentiality 650-50-30

(Revised 5/15/2012 ML #3328)

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Aging Services Division is governed by the written confidentiality policies of the Department of Human Services, Service Chapter 110-01 and federal, state and local laws. No caller information will be shared outside of the Department of Human Services and its contractors without first obtaining the caller’s verbal permission.

 

If I & R staff make a referral on the behalf of the caller, staff must explain the information that would need to be released and to whom it will be released in order to complete the referral. I & R staff will ask permission to release that information to the each specified agency or program. The caller’s verbal agreement to release the information will be recorded in the SAMS Call Summary on the computer caller screen. (See SAMS manual.)

 

An exception to this would be in situations where the caller may be in danger of hurting himself or herself or someone else. In these situations, I & R staff will release information as needed to obtain emergency services for the caller.